RETURN POLICY (E-COMMERCE)

Requirements for a valid return:

Should there be any item damage due to our transportation, please contact our customer service within working hours for claim purposes.

  • Carefully package your returned products. Be sure to include:
  • Preferred email address
  • Proof of purchase (order number, tax invoice, etc.)
  • Bank details in Return Form if original payment is made via iPay88 or Cash-On-Delivery
  • Reason for return has to be valid and return acceptance conditions met
  • Within 7 days after purchase
  • We don’t refund if a product has been used, although we may, at our discretion, replace it for an alternative

Returns at retail location.

If you purchased your Sweedskin product from a retail store, please contact the store directly for their return policy.

Send products to:
SNA WELLNESS INTERNATIONAL SDN BHD
NO.75-1 WISMA DSN GROUP
JALAN WANGSA DELIMA 5
PUSAT BANDAR WANGSA MAJU
53300 KUALA LUMPUR

PURCHASE & DELIVERY TERMS & CONDITIONS / PRIVACY POLICY

1. Sale and Purchase of Goods
SNA WELLNESS INTERNATIONAL SDN BHD (“Seller”) hereby agrees to sell, and You (“Buyer”) hereby agree to purchase, goods of the description and quantity described on the checkout window (“Checkout”) and incorporated herein by this reference (“Goods”) on the terms and conditions set forth in this Agreement.

2. Purchase Price
Buyer agrees to pay the Purchase Price of the Goods as posted on this website attached hereto.

3. Payment Terms
The total amount of the Purchase Price shall be payable in full by Buyer according to the payment due date stated at Checkout.

4. Delivery
Unless otherwise agreed in writing, delivery shall be made in accordance with Seller’s shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller’s standards and practices.

6. Limited Warranty
Seller supplies as its sole warranty the following:
• The warranty shall last for 7 days from date of purchase.
• The warranties provided for herein shall be governed by Seller’s warranty policies in effect on the date of shipment.

7. Disclaimer of Warranty/Limitation of Liability
Seller undertakes no responsibility for the quality of the Goods or that the Goods will be fit for any particular purpose for which Buyer may be buying the Goods, except as otherwise provided in this Agreement, and Seller disclaims all other warranties and conditions, express or implied.

IN NO EVENT SHALL SELLER OR ANY SELLER AFFILIATE BE LIABLE TO BUYER OR ANY OTHER PARTY FOR LOSS, DAMAGE, OR INJURY OF ANY KIND OR NATURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS IN EXCESS OF THE NET PURCHASE PRICE OF THE GOODS ACTUALLY DELIVERED TO AND PAID FOR BY BUYER HEREUNDER.

8. Force Majeure
Seller shall not be held responsible for any expired date, packaging, price controller, any missing stock, and prove of receipt of delivery order must been shown for any claim or warranty.

9. General
If there is any inconsistency between this Agreement and any other agreement included with or relating to the Goods, this Agreement shall govern. This Agreement may not be modified, altered or amended without the written agreement of Seller. If any term of this Agreement is illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired. This Agreement shall be interpreted under the laws of Malaysia, without giving effect to conflicts-of-law rules; and in the event of a dispute under this Agreement; Buyer submits to the exclusive jurisdiction and venue of the courts of Malaysia and hereby waives any objection to such jurisdiction and venue

10. General
Occasionally, we will send you information about new products and special offers that may be of interest to you